While traveling recently on a video production tour I ran into a situation that was rather challenging. Hang on through a little bit of tech-talk while I drive home the point of this article.
I’ll gladly tell you up front that, it’s all about “tenacity” and knowing that sometimes you are required to be tireless when it comes to problem solving. The difference between success and failure might be one more phone call away or a helping hand from a new found friend – in the form of a company employee when seeking solutions to a problem.
Here’s what happened to me. I was scheduled to shoot about 50 hours of video clips for an upcoming (training) DVD project. The whirlwind tour took me from Chicago, IL to Grand Rapids, MI to Detroit, MI, to Columbus, OH to (somewhere in) Kentucky over a seven-day schedule. Loaded with an enormous amount of video, photographic and lighting gear I knew that I’d need to off load video clips to external storage hard drives, ongoing. So, I was loaded with my big (digital) guns and ready to do this thing.

When driving in remote areas, I will often get off the highway randomly and see what these side trip adventures lead to. Who would have expected this in the middle of Ohio? … was this some mysterious message reminding me that an elephant never forgets? Apparently, I am no elephant.
I have a rule of thumb when it comes to software and, when affordable, hardware: “use the newest, latest, greatest, awesome-ist version.” I won’t say that’s a smart or good rule… it’s just what I tend to do. I use mostly pro-level applications for my production work. “Pro’s” have a rule of thumb that goes like this: “DO NOT upgrade to the new operation system releases (OS’esis) for at least three or four months. The logic is that things will go wrong when it comes to pro-level hardware and software integration with new OS’s.
This is a valuable rule that I know I should abide to… but I seemed to of forgotten. Hey! I’m no elephant.
When Apple announced their new OS “Snow Leopard” I jumped on it, installed it on my remote system (a notebook) and was just feeling fine about be such an up-to-date kind of guy.
Then “it” happened. I was in Chicago and plugged a proprietary Panasonic P2 card reader for a very specialized video rig. All that has to happen now is an icon will appear on my desktop and I can movie HD video files to an external drive I had attached. This was the first step in “off loading” video clips.
I plugged in the device (into the Snow Leopard OS).
I waited.
I watched.
I sat back and stretched and looked back to the desktop again.
I looked left and right and adjusted the waistline on my slacks like Barney Fife would have done during an embarrassing moment on an Andy Griffith series.
No icon. Zilch!
“No way,” I thought. Uh oh… “way!”
I jumped online to search a few knowledge base forums to find out that, (my gear) is not compatible with Snow Leopard and WILL NOT WORK – and – there is nothing scheduled to rectify the problem any time soon. I needed a fix NOW. I’m on the job.
I began a series of calls to various manufacturers that led me to creating a “live partition” on my notebook to open up about 10 GBs of drive space. I found an Apple Store and they (kindly) transferred a copy of the previous operating system onto my notebook. This OS (Leopard) was compatible with my video gear and allowed me to get up and running.
In effect, I had spoken with Apple tech support, the card reader company’s tech support team, two Mac tech support companies back east and perused a handful of online forums.
I was amazed at how helpful everyone along the way was in wanting to help me resolve this serious problem I was having. Thank you all.
It was about tenacity and never saying never. I could have easily seen my dilemma as unsolvable, but mediocrity and failure were not options. Now, I have two operating systems on my notebook and the ability to do everything I need to from the golden years of a few months ago all the way up to the technical advancements of today.
Of course, I’m a little nervous about tomorrow because something “new” may be released and less I “forget” how dangerous change can be I already know I’ll want it.